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Why a Hosted PBX System is Ideal for Businesses

Why a Hosted PBX System is Ideal for Businesses

A PBX or private branch exchange is a kind of telephone network that is private to a company, however, it can be used to facilitate both internal and external telephone communication. The company will only be using one line or one telephone number, and maximize its use within and outside the organization.

There are a number of advantages of using the PBX, more so if it is a hosted PBX system. In order to better grasp the advantages of using this kind of PBX, it is important to know the other kinds of PBX.

There is the tradional kind which is not really fully automated as it still needs a person to operate a switch board to route calls within the system. There is also the hybrid type which integrates the traditional with the use of a Voice over Internet Protocol (VoIP) allowing the users to place calls using the Internet. There is also the IP PBX which utilizes a network of data to connect different users. Then, there is also the virtual PBX that is only limited to internal communication.

However, a popular choice among companies nowadays is the hosted PBX. In this kind of system, the call platform and features of the PBX are operated and maintained offsite by a provider. What makes this PBX system popular? Here are some of the reasons:

It requires lower investment and is very cost-efficient. All a company needs is to have a steady and fast internet connection. Since it is cloud-based, it does not require a company to have its own server and other equipment needed to maintain and operate other kinds of PBX.

Troubleshooting is a breeze. Since there is a service provider to look after all the would-be regular maintenance and possible downtime, companies do not have to worry about attending to all these operational pitfalls.

There are safety measures in place. Since it operates using a cloud system, vast amount of information is stored in this system which are secured and are readily available even when the company transfers its physical location.

It allows mobility. As all data are stored in a cloud system, business owners can easily access the information they need anytime and anywhere. In addition to this, this PBX system is also ideal for remote workers.

If you own a business and are yet to set-up your company’s phone systems, make sure to consider getting a reliable hosted PBX. Remember, communication is an essential tool for a company’s success that is why you have to choose a system that does not only work but also offers you efficiency and reliability.

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